Frequently Asked Questions

Email us at sales@capsulparis.com or use the form on our Contact page. We aim to reply within one business day.

Of course. Tell us your usual size and the piece you are considering and we will advise on fit, length and how it is cut. See also our Size Guide on product page.

We accept major credit and debit cards, including Visa and Mastercard, as well as the express payment options shown at checkout. All payments are processed securely.

Please contact us as soon as possible at sales@capsulparis.com. If your order has not yet been dispatched we will do our best to update or cancel it.

Prices are shown in the currency for your location where available. The final amount in your currency is confirmed at checkout before you pay.

Pieces marked Pre order are reserved for you now and dispatched as soon as they arrive from production. The expected dispatch window is shown on the product page.

Payment is taken when you place your order, which secures your piece. We will email you as soon as it ships.

Yes. Your order is dispatched together once every piece is available, unless you ask us to send the in-stock items first.

Yes. Choose your size and select Notify me when available on the product page. We will email you when it is back.

We ship worldwide. Delivery options and costs for your country are shown at checkout. See Shipping & Delivery for estimated delivery times.

All prices are inclusive of import duties and VAT at checkout and no additional payment is required at your destination country.

Once your order ships you will receive a confirmation email with a tracking link.

Unworn pieces with their original tags can be returned within 14 days of delivery. Full details are on our Returns & Exchanges page.

Yes, subject to availability. Contact us and we will reserve your new size while your return is on its way.

Each piece has care instructions on its label.